Effective Date: 23-09-2023
Thank you for choosing Ontime HVAC Solutions. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information when you interact with our website, services, and products.
Information We Collect
Personal Information
We may collect personally identifiable information, including but not limited to:
- Name
- Contact Information (email address, phone number, mailing address)
- Billing Information
- Service Request Details
- Any other information you voluntarily provide
Non-Personal Information
We may also collect non-personal information that does not directly identify you. This includes:
- IP Addresses
- Browser Type
- Device Information
- Cookies and Analytics Data
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To respond to your service requests and inquiries
- To process payments and invoices
- To send important service-related communications
- To improve and personalize your experience
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers and contractors who assist us in delivering our services
- Legal and regulatory authorities when required by law
- Business partners and affiliates for marketing purposes with your consent
Your Choices
You have the right to:
- Access and correct your personal information
- Withdraw consent for marketing communications
- Delete your account (subject to contractual obligations)
- Request data portability
Security
We implement industry-standard security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our website.
Changes to Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes via email or a prominent notice on our website.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at info@ontimehvacsolutions.ca
By using our services, you agree to the terms outlined in this Privacy Policy.